Cancellation and Refund Policy
Version 2.0 · Last updated 15 May 2026
This Cancellation and Refund Policy explains how cancellation and refunds work for the different services we offer.
Cancellation works differently depending on whether you have purchased a Subscription Plan or a Fixed Fee Service.
This Policy should be read together with our Terms of Service and Engagement, our Complaints Policy, and any relevant Fixed Fee Proposal.
We may update this Policy from time to time, where reasonably necessary.
In some circumstances, you may have the right to cancel within 14 days of entering into an agreement with us. This section explains when that right applies, how to exercise it, and what happens if you have asked us to begin work during that period.
Where you have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel within 14 calendar days of the date your agreement with us is entered into (the Cooling-Off Period), without giving a reason.
To exercise this right, contact us in writing during the Cooling-Off Period by emailing support@lawyerly.co.
By requesting that we start work before the Cooling-Off Period expires, you acknowledge that you will lose your right to cancel once the services have been fully performed. If work has started but is not yet complete at the point of cancellation, we may charge a reasonable amount for work carried out up to that point.
We will refund any fee paid in full within 14 days of receiving your cancellation notice.
This statutory cooling-off right applies only where required by law. It does not apply where you are contracting in the course of a business, trade, or profession, unless we expressly agree otherwise in writing.
Subscription Plans are annual commitments, whether paid annually in advance or by monthly instalments. This section explains how cancellation works, when a Subscription Plan can end, and when any refund may be available, including under our 30-day satisfaction guarantee.
Cancelling a Subscription Plan
You may ask to cancel a Subscription Plan at any time by emailing support@lawyerly.co.
Unless a cooling-off right, the 30-day satisfaction guarantee, an exceptional-circumstances arrangement, or another express written exception applies, cancellation will take effect at the end of the current Subscription Term. This means cancellation will normally prevent renewal, rather than bring the current Subscription Term to an early end.
Annual commitment
A Subscription Plan is an annual commitment, whether you choose to pay annually in advance or by monthly instalments.
If you pay monthly, this is only a payment arrangement for that fixed-term Subscription Plan. It does not make the service a month-to-month arrangement unless we expressly agree otherwise in writing.
30-day satisfaction guarantee
If a Subscription Plan is not the right fit for your business, you may cancel within 30 days of sign-up and receive a full refund of the Subscription Fees you have paid.
The 30-day satisfaction guarantee applies if all of the following are true:
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you give us written notice to support@lawyerly.co within 30 days of sign-up;
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you have not opened more than one legal Matter under the Subscription Plan; and
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you have not requested or received completed substantive legal deliverables under the Subscription Plan.
If the 30-day satisfaction guarantee applies:
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we will refund the Subscription Fees you have paid for the Subscription Plan in full;
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any Third-Party Costs already paid or incurred on your behalf, including official UK trade mark filing fees, remain payable and are non-refundable; and
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the Subscription Plan and any associated services will end on the date of refund.
The 30-day satisfaction guarantee is in addition to any cooling-off right that applies under this Policy. Where both apply, you may rely on whichever gives you the better outcome.
If the 30-day satisfaction guarantee does not apply, the Subscription Plan will continue for the rest of the agreed Subscription Term unless another cancellation right applies.
Refunds for Subscription Plans
Subscription Fees are generally non-refundable once due, except where a refund is available under this Policy, our Terms, or applicable law.
If we have already paid an official UK trade mark application or registration fee on your behalf under the Subscription Plan, you must reimburse us for that fee in full if the Subscription Plan ends, whether under the 30-day satisfaction guarantee or otherwise. This applies only to the official trade mark fee paid by us on your behalf.
Fixed Fee Services are priced by reference to a specific Matter, agreed scope, and expected level of work. Because of that, cancellation does not automatically entitle you to a refund.
Cancelling a Fixed Fee Service
You may ask us to cancel a Fixed Fee Service at any time by emailing support@lawyerly.co.
Whether any refund, credit, or fee reduction is available will depend on the stage the Matter has reached, the work already completed, the time already committed, whether any documents have already been drafted or substantially prepared, whether any Third-Party Costs have already been incurred, the terms of the relevant Fixed Fee Proposal or other written scope confirmation, and any applicable cooling-off rights under this Policy or applicable law.
Work already completed or committed
If you ask us to stop work after a Fixed Fee Service has been agreed or started, we may retain or charge fees for work already completed, time already committed, documents already prepared or substantially prepared, work booked in or reserved for your Matter, any Third-Party Costs already incurred, and any non-refundable elements clearly stated in the relevant Fixed Fee Proposal or scope confirmation.
If the Fixed Fee Service has already been fully completed, a refund will not usually be available. If the work has started but has not been completed, we may decide, acting reasonably, whether a partial refund, partial credit, or no refund is appropriate in the circumstances.
In addition to any statutory cooling-off right and the 30-day satisfaction guarantee, you may be entitled to a refund where we are in material breach of our obligations to you under our Terms.
A material breach means a serious failure by us to perform our obligations that substantially deprives you of the benefit of the service you have purchased, or a series of failures that, taken together, has that effect. The following will not normally, by themselves, amount to material breach:
- a missed indicative turnaround time, or any issue we resolve within a reasonable time after you raise it;
- dissatisfaction with the outcome of a Matter, with our legal advice or strategy, or with the inherent difficulty of resolving a complex legal issue; or
- any failure caused by inaccurate, incomplete, misleading, or late information or instructions provided by you.
If you believe we have materially failed to meet our obligations, you should tell us promptly so we can investigate and, where possible, put things right. If we are in material breach and do not remedy it within a reasonable time after being asked, you may cancel the affected service and request a refund or partial refund. Any refund will depend on the circumstances, including the nature of the issue, the work already completed, whether the issue can be remedied, and the value of the service received.
A refund is not automatic, and we do not guarantee any particular legal or commercial result. Where appropriate, we may instead offer further work, a partial refund, a credit against future services, or another reasonable remedy.
We understand that, occasionally, serious and unexpected circumstances may affect your ability to continue with a service. If that happens, please contact us as soon as possible.
We will consider any request for flexibility in good faith and, where appropriate, may agree a pause, a payment arrangement, a limited fee adjustment, or cancellation outside the standard cancellation terms.
Any flexibility under this section is entirely discretionary, assessed case by case, and may be subject to reasonable supporting information. This section does not create an automatic right to cancellation, refund, fee reduction, or suspension of services.