Cancellation and Refund Policy

If a Subscription Plan is not the right fit for your business, you may cancel within 30 days of the date checkout is completed for the plan and receive a full refund of the Subscription Fees you have paid.

The 30-day money-back guarantee applies if all of the following are true:

• you give us written notice by email to support@lawyerly.co within 30 days of the date checkout is completed; and

• you have not instructed us as part of your Instruction Allowance under the Subscription Plan or, where you have, we have not yet delivered the formal work it covers.

Guidance you have received does not affect the guarantee. The guarantee applies to the start of your first Subscription Plan and does not begin again when you move to a higher plan.

If the 30-day money-back guarantee applies:

• we will refund the Subscription Fees you have paid for the Subscription Plan in full;

• any Third-Party Costs already paid or incurred on your behalf, including official UK trade mark filing fees, remain payable and are non-refundable; and

• the Subscription Plan and any associated services will end on the date of refund.

If the 30-day money-back guarantee does not apply, the Subscription Plan will continue for the rest of the agreed Subscription Term unless another cancellation right applies.

Our services are for businesses, so the statutory cooling-off period that applies to consumers does not apply to your engagement with us. If you have instructed us otherwise than for the purposes of a business, tell us and we will confirm your statutory rights in writing. Where they apply you may rely on whichever gives you the better protection, those rights or this guarantee.

Subscription Plans are annual commitments, whether paid annually in advance or by monthly instalments. This section explains how cancellation works, when a Subscription Plan can end, and when any refund may be available, including under our 30-day money-back guarantee.

Fixed Fee Services are priced by reference to a specific Matter, agreed scope, and expected level of work. Because of that, cancellation does not automatically entitle you to a refund.

In addition to any statutory cooling-off right and the 30-day money-back guarantee, you may be entitled to a refund where we are in material breach of our obligations to you under our Terms.

A material breach means a serious failure by us to perform our obligations that substantially deprives you of the benefit of the service you have purchased, or a series of failures that, taken together, has that effect. The following will not normally, by themselves, amount to material breach:

• a missed indicative turnaround time, or any issue we resolve within a reasonable time after you raise it;
• dissatisfaction with the outcome of a Matter, with our legal advice or strategy, or with the inherent difficulty of resolving a complex legal issue; or
• any failure caused by inaccurate, incomplete, misleading, or late information or instructions provided by you.

If you believe we have materially failed to meet our obligations, you should tell us promptly so we can investigate and, where possible, put things right. If we are in material breach and do not remedy it within a reasonable time after being asked, you may cancel the affected service and request a refund or partial refund. Any refund will depend on the circumstances, including the nature of the issue, the work already completed, whether the issue can be remedied, and the value of the service received.

A refund is not automatic, and we do not guarantee any particular legal or commercial result. Where appropriate, we may instead offer further work, a partial refund, a credit against future services, or another reasonable remedy.

We understand that, occasionally, serious and unexpected circumstances may affect your ability to continue with a service. If that happens, please contact us as soon as possible.

We will consider any request for flexibility in good faith and, where appropriate, may agree a pause, a payment arrangement, a limited fee adjustment, or cancellation outside the standard cancellation terms.

Any flexibility under this section is entirely discretionary, assessed case by case, and may be subject to reasonable supporting information. This section does not create an automatic right to cancellation, refund, fee reduction, or suspension of services.

We may stop acting for you in the limited circumstances described in our Terms of Service and Engagement under ‘Ending or pausing by us’, for example where a conflict of interest arises, where the checks the law requires us to make cannot be completed, or where continuing to act would put us in breach of our legal, professional or regulatory duties.

If that happens we will explain the position and what it means for your Matter, confirm what has been charged, and refund any Fees you have paid for work we have not carried out. Fees properly due for work already done remain payable.

If you sign up and the checks the law requires cannot be completed, we refund what you have paid, as set out in the Terms under "Getting started".

If we are aware of an urgent deadline or an immediate practical risk as a Matter closes, we will take reasonable steps to tell you before closure.

Ending a service does not affect work we have already completed for you, or your rights in relation to it. We keep your file for seven years after a matter closes, in line with our regulatory and insurance obligations. During that period we may make final documents and retained records available to you through the Client Hub or by another reasonable method.

If you are unhappy with a decision we have made about cancellation or a refund, please tell us. You can raise it under our Complaints Policy, and if we cannot resolve it between us you may be able to take the matter to the Legal Ombudsman. Nothing in this Policy affects your right to complain.

If you have a question about this Policy, contact us through the Client Hub or by email at support@lawyerly.co. To cancel, email support@lawyerly.co.